JiLive takes your privacy seriously. This policy explains exactly what personal data we collect when you use the jilive platform, how we use it, who we share it with, and what rights you have over your own information. No jargon, no hidden clauses.
These six principles shape how jilive handles your personal data every single day. The full policy details are below.
Every piece of data you send to jilive — from your registration details to your payment transactions — is protected by industry-standard TLS encryption. Your personal information is never transmitted in plain text. JiLive uses the same level of encryption as major banks operating in Bangladesh.
JiLive does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate your jilive account, process your payments, and improve the platform experience. That's it — nothing more.
Your jilive account data is stored on secure, access-controlled servers. Access to personal data within the jilive team is restricted on a strict need-to-know basis. All staff with access to player data are bound by confidentiality obligations and receive regular data security training.
JiLive gives you meaningful control over your personal data. You can request access to the data jilive holds about you, ask for corrections, request deletion of your account, or withdraw consent for certain types of data processing — all by contacting jilive support at [email protected].
JiLive does not store your full bKash, Nagad, or Rocket account credentials on its servers. Payment processing is handled through secure, tokenised connections with the payment providers. JiLive only retains the minimum transaction data required for account management and regulatory compliance.
If jilive sends you promotional communications, you can opt out at any time. Every marketing message from jilive includes an unsubscribe option. You can also manage your communication preferences directly in your jilive account settings or by contacting support.
This Privacy Policy describes how JiLive ("jilive", "we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the jilive website, mobile application, and related services. JiLive is an online gaming platform serving players in Bangladesh, offering real-money games including live casino, slots, fishing games, board games, and card games.
By registering an account on jilive, making a deposit, or using any part of the jilive platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use jilive.
JiLive is committed to handling your personal data responsibly and in accordance with applicable data protection principles. This policy is reviewed and updated regularly to reflect changes in jilive's data practices or applicable regulations. The current version of this policy is always available on this page.
JiLive collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | bKash/Nagad/Rocket account reference, transaction amounts | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Each platform visit |
| Usage Data | Games played, bet amounts, session duration, login times | During gameplay |
| Communications Data | Support chat logs, email correspondence | When you contact jilive support |
JiLive does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We collect only what is necessary to operate your account, process payments, and comply with our legal obligations.
JiLive uses your personal data for the following purposes:
JiLive will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a valid legal basis to do so.
JiLive processes your personal data on the following legal bases:
When you make a deposit or withdrawal on jilive, your payment is processed directly through the relevant mobile wallet provider — bKash, Nagad, or Rocket. JiLive receives a transaction reference and confirmation from the payment provider but does not have access to your full wallet account number or PIN.
JiLive retains transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — for a minimum of five years. This is required for financial record-keeping and regulatory compliance. These records are stored securely and are accessible only to authorised jilive staff.
If you believe there has been an error in a transaction on your jilive account, contact jilive support immediately at [email protected] with your transaction reference number. JiLive will investigate and respond within 24 hours.
JiLive uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use jilive. Cookies are small text files stored on your device when you visit the jilive website or use the jilive app.
JiLive uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilive platform. For the best experience on jilive, we recommend keeping essential and preference cookies enabled.
JiLive does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:
In all cases where jilive shares data with third parties, we ensure that appropriate data protection safeguards are in place. JiLive does not transfer your personal data outside of secure, contractually protected environments.
JiLive retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The following retention periods apply:
When data is no longer required, jilive securely deletes or anonymises it. You can request early deletion of certain data by contacting jilive support, subject to jilive's legal obligations to retain specific records.
As a jilive player, you have the following rights over your personal data. To exercise any of these rights, contact jilive support at [email protected]. JiLive will respond to all data rights requests within 30 days.
Request a copy of all personal data jilive holds about you. We will provide this in a clear, readable format within 30 days.
Ask jilive to correct any inaccurate or incomplete personal data held in your account. We will update records promptly.
Request deletion of your personal data where jilive no longer has a legal basis to retain it. Some data must be kept for regulatory reasons.
Ask jilive to pause processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Object to jilive processing your data for direct marketing at any time. You can also object to processing based on legitimate interests.
JiLive is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on jilive or attempt to use the platform in any way.
If jilive discovers that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on jilive, please contact us at [email protected] so we can take immediate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms including jilive. JiLive supports responsible gaming and the protection of minors from gambling-related harm.
JiLive implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While jilive takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, jilive will notify affected players promptly and take immediate steps to contain and remediate the breach.
You also play a role in keeping your jilive account secure. Use a strong, unique password, do not share your login credentials with anyone, and contact jilive support immediately if you suspect unauthorised access to your account.
JiLive may update this Privacy Policy from time to time to reflect changes in our data practices, new services offered on jilive, or changes in applicable law. When material changes are made, jilive will notify registered players via email or an in-platform notification before the changes take effect.
The updated Privacy Policy will always be published on this page with a revised "last updated" date at the top. We encourage you to review this page periodically to stay informed about how jilive protects your privacy. Your continued use of jilive after any update constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jilive handles your personal data, please get in touch with the jilive support team. We are available 24 hours a day, 7 days a week.
For questions about responsible gaming tools and self-exclusion, visit the Responsible Gaming page. For general platform questions, visit the FAQ page. To review the full rules governing your use of jilive, see the Terms and Conditions.
Now you know exactly how jilive protects your data. Register today, claim your 200% welcome bonus on your first deposit, and enjoy Bangladesh's most trusted online gaming platform — with bKash, Nagad, and Rocket payments, certified fair games, and 24/7 support.